At Hubei Zhongkang Machinery Equipment Co., Ltd., customer satisfaction is our priority. This Refund & Returns Policy explains the terms and conditions under which returns, refunds, and exchanges are accepted.

Eligibility for Returns

Returns may be accepted under the following conditions:

• The product is found to be defective, damaged, or non-compliant with the confirmed order specifications.

• The issue is reported within 7 days of receiving the goods.

• The product is unused, uninstalled, and in its original packaging, unless the return is due to a manufacturing defect.

Customized or modified products may not be eligible for return unless a manufacturing fault is confirmed.

Non-Returnable Items

The following items are non-returnable:

• Customized or engine-modified products (unless defective)

• Used, installed, or damaged items caused by improper handling or operation

• Products damaged due to misuse, negligence, or unauthorized repair

• Clearance or special-discount items (if stated at the time of purchase)

Return Process

To initiate a return, customers must:

1. Contact our sales or customer service team with order details.

2. Provide clear photos or videos showing the issue.

3. Obtain written return authorization before shipping the product back.

Returns sent without prior approval may not be accepted.

Refund Policy

Once the returned product is received and inspected:

• Approved refunds will be processed within 7–14 business days.

• Refunds will be issued via the original payment method or as mutually agreed.

• Shipping costs, customs duties, and taxes are non-refundable, unless the return is due to our error.

Exchanges and Replacements

If a product is confirmed defective or damaged due to manufacturing or shipping:

• We may offer a replacement, repair, or refund, depending on the situation.

• Replacement shipping arrangements will be discussed with the customer.

Shipping Responsibility

• Customers are responsible for return shipping costs unless the issue is caused by our error.

• We recommend using a trackable shipping service and proper packaging.

• Hubei Zhongkang Machinery Equipment Co., Ltd. is not responsible for lost or damaged return shipments.

International Orders

For international returns:

• Customers are responsible for customs clearance and return-related duties or taxes.

• Any import/export delays caused by customs authorities are beyond our control.

Order Cancellation

• Orders can be canceled before production or shipment begins.

• Once production or customization has started, cancellation may not be possible or may incur charges.

Warranty Disclaimer

This policy works in conjunction with our product warranty terms. Warranty coverage does not apply to damage caused by improper installation, misuse, or failure to follow operating instructions.

Policy Updates

We reserve the right to modify this Refund & Returns Policy at any time. Updates will be posted on our website with the revised date.

Contact Information

For return or refund requests, please contact:

Hubei Zhongkang Machinery Equipment Co., Ltd.
📍 Hubei, China
📧 Email: wangyong5580@126.com
📞 Phone: (+86)15871731677